Cancellation & Returns
Flexible Cancellation & Easy Returns
Order Cancellation
Before Shipment
14 Days Return
From Delivery Date
Full Refund
No Questions Asked
Order Cancellation
You can cancel your order at any time before it is shipped. Here's how our cancellation policy works:
Before Shipment
- Instant cancellation available
- Full refund within 24 hours
- No cancellation charges
- Email confirmation sent
After Shipment
- Cancellation not possible
- Use return policy instead
- 14-day return window
- Free pickup arranged
How to Cancel an Order:
- Log into your account
- Go to "My Orders" section
- Find the order you want to cancel
- Click "Cancel Order" button
- Select cancellation reason
- Confirm cancellation
Return Policy
We offer a comprehensive 14-day return policy for all products. Here's what you need to know:
Eligible for Returns:
- Products in original condition with all tags attached
- Unused and unwashed items
- Products with original packaging
- Items that don't fit or match description
- Defective or damaged products
Not Eligible for Returns:
- Personal care items (for hygiene reasons)
- Sale/discounted items marked as "Final Sale"
- Damaged or used items
- Items without original packaging
- Gift cards and vouchers
Return Process
1
Initiate Return
Log into your account and go to "My Orders" to initiate a return request within 14 days of delivery.
2
Package Item
Pack the item securely with all original tags, packaging, and accessories intact.
3
Pickup Arranged
We'll arrange free pickup from your address within 24-48 hours of return approval.
4
Refund Processed
Refund will be processed within 3-5 business days after quality inspection.
Refund Options
Choose your preferred refund method:
Original Payment
Credit/Debit Card
5-7 business days
Digital Wallet
Paytm, UPI, etc.
1-2 business days
Store Credit
For Future Purchases
Instant credit
Processing Times
Action | Timeframe | Details |
---|---|---|
Order Cancellation | Instant | Before shipment, immediate cancellation |
Return Pickup | 24-48 hours | After return approval |
Quality Inspection | 1-2 days | After receiving returned item |
Refund Processing | 3-5 days | After inspection approval |
Important: Please ensure all items are in original condition with tags attached. Returns may be rejected if items show signs of use, damage, or missing components.
Need Help? Contact our customer support team at +91-9876543210 or support@jadonenterprises.com for assistance with cancellations and returns.