Keshvi Creations - Premium Fashion Collection

Terms of Service

By accessing and using keshvicreation.com, you accept and agree to be bound by the terms and provision of this agreement.

1. Acceptance of Terms

These terms govern your use of our website and all related services. If you do not agree to abide by these terms, please do not use this service.

2. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

Maintaining the confidentiality of your account and password
All activities that occur under your account
Notifying us immediately of any unauthorized use

3. Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free.

4. Payment Terms

Payment is due at the time of purchase. We accept various payment methods including credit cards, debit cards, UPI, and Cash on Delivery (COD).

5. Prohibited Uses

You may not use our website:

For any unlawful purpose or to solicit others to perform unlawful acts
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
To submit false or misleading information

Privacy Policy

This Privacy Policy describes how Keshvi Creation collects, uses, and protects your information when you use our website.

1. Information We Collect

We collect information you provide directly to us, such as when you:

Create an account
Make a purchase
Contact us for support
Subscribe to our newsletter

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Provide customer support
Send you updates about your orders
Improve our website and services
Send you promotional materials (with your consent)

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Refund & Return Policy

100% Genuine Products Guarantee

We guarantee that all products sold are 100% genuine and authentic. We source our products directly from authorized suppliers and manufacturers.

1. Return Policy

We offer a 7-day return policy from the date of delivery for the following conditions:

Product is defective or damaged
Wrong item received
Product doesn't match the description
Size doesn't fit (unworn items only)

2. Refund Process

Refunds will be processed within 5-7 business days after we receive the returned item. Refunds will be issued to the original payment method.

3. Exchange Policy

We offer free exchanges for size issues within 7 days of delivery. The customer is responsible for return shipping costs unless the item is defective.

Important Notes

Items must be in original condition with tags attached
No returns on customized or personalized items
Return shipping costs are borne by the customer unless item is defective

Shipping Policy

1. Shipping Charges

Free Shipping: On orders above ₹999
Standard Shipping: ₹79 for orders below ₹999
Express Shipping: ₹99 (1-2 days delivery)

2. Delivery Time

Standard Delivery: 3-7 business days
Express Delivery: 1-2 business days
Remote Areas: 7-10 business days

3. Delivery Areas

We deliver to all major cities and towns across India. Delivery to remote areas may take longer and may incur additional charges.

4. Order Tracking

You will receive tracking information via SMS and email once your order is dispatched. You can track your order status in your account.

Payment Security

Secure Payment Processing

We use industry-standard encryption and security measures to protect your payment information. All transactions are processed securely through trusted payment gateways.

1. Accepted Payment Methods

Credit Cards (Visa, MasterCard, American Express)
Debit Cards
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Cash on Delivery (COD)
Digital Wallets

2. Payment Security

SSL encryption for all transactions
PCI DSS compliant payment processing
No storage of sensitive payment information
Secure payment gateway integration

3. Fraud Protection

We have implemented multiple layers of fraud protection to ensure secure transactions. Suspicious activities are automatically flagged and reviewed.

Anti-Fraud Declaration

Legitimate Business Operations

Keshvi Creation is a legitimate, legally registered e-commerce business specializing in women's fashion. We operate with complete transparency and adhere to all applicable laws and regulations.

1. Business Legitimacy

Registered business entity with proper documentation
Valid GST registration and tax compliance
Transparent business operations and financial records
Authorized product sourcing from legitimate suppliers

2. Product Authenticity

All products are 100% genuine and authentic
Direct sourcing from authorized manufacturers and suppliers
Quality assurance and authenticity verification
No counterfeit or fake products

3. Customer Protection

Secure payment processing with fraud protection
Clear return and refund policies
Customer support and dispute resolution
Transparent pricing with no hidden charges

4. Compliance & Legal

Adherence to all applicable e-commerce laws
Consumer protection law compliance
Data protection and privacy regulations
Regular business audits and compliance checks

Important Notice

If you encounter any suspicious activity or have concerns about our business legitimacy, please contact us immediately. We are committed to maintaining the highest standards of business ethics and customer trust.

Contact Information

For Legal Inquiries & Business Verification

Company: Keshvi Creation

Email: legal@keshvicreation.com

Phone: +91-9876543210

Address: [Your Business Address]

Business Hours: Monday - Saturday, 10:00 AM - 7:00 PM

Customer Support

Email: support@keshvicreation.com