Frequently Asked Questions
Find Answers to Common Questions
To place an order:
- Browse our products and add items to your cart
- Click on the cart icon to review your items
- Proceed to checkout
- Enter your shipping and billing information
- Choose your payment method and complete the order
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Digital Wallets (Paytm, Google Pay, PhonePe)
- UPI Payments
- Net Banking
- Cash on Delivery (COD)
Shipping times vary based on your location:
- Metro Cities: 2-3 business days
- Tier 2 Cities: 3-5 business days
- Remote Areas: 5-7 business days
- Express Delivery: 1-2 business days (additional charges apply)
Yes! We offer free shipping on all orders above ₹999. For orders below ₹999:
- Orders ₹500-₹998: ₹49 shipping charge
- Orders below ₹500: ₹99 shipping charge
We offer a 14-day return policy from the date of delivery. You can return items that are:
- In original condition with all tags attached
- Unused and unwashed
- With original packaging
We provide free pickup and full refund for eligible returns.
Refunds are typically processed within 3-5 business days after we receive and inspect your returned item. The time to appear in your account depends on your bank:
- Credit/Debit Cards: 5-7 business days
- Digital Wallets: 1-2 business days
- UPI: 1-2 business days
Creating an account is easy:
- Click on "Login" in the top navigation
- Click "Register" or "Create Account"
- Fill in your details (name, email, phone)
- Create a password
- Verify your email address
You can also place orders as a guest without creating an account.
Yes, we take security seriously:
- All payments are processed through secure payment gateways
- We use SSL encryption to protect your data
- We never store your credit card information
- All transactions are PCI DSS compliant
You can reach us through multiple channels:
- Phone: +91-9876543210 (Mon-Sat, 10 AM-7 PM)
- Email: support@jadonenterprises.com
- Live Chat: Available on our website
- WhatsApp: +91-9876543210
Still have questions? Feel free to contact our customer support team. We're here to help!